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University Student Grievance Redressal

The University has various bodies for the students' support and their grievance redressal.

The objective of the various committees is to ensure that the students' welfare and interests are safeguarded, and their grievances are resolved in a timely and satisfactory manner.

Composition of University Student Grievance Redressal Cell (USGRC):

Sr. No. Name  & Designation Membership
 1. Dr. Amit Bhatt 
Campus Director-Uttaranchal University  		Chairperson 
 2. Prof. (Dr.) Poonam Rawat 
Principal, Law College Dehradun  		Member 
3.  Dr. Deepak Kumar Shandily 
Principal, Uttaranchal College of Nursing  		Member 
4.  Prof. (Dr.) V. K. Srivastav,  
Professor, School of Applied & Life Sciences  		Member 
5.  Dr. Nidhi Nainwal,  
Associate Professor, Uttaranchal Institute of Pharmaceutical Sciences  		Member 
6.  Ms. Sakshi Koli,  
Assistant Professor, Uttaranchal Institute of Technology  		Member 
7.  Dr. Rajendra Prasad 
Associate Professor, School of Agriculture  		Member Secretary 
8.  Ms. Gargi Pant, B.A.LL.B.(Hons.)-VII Sem. 
Law College Dehradun  		Member 
9.  Mr. Aryan Aggarwal, B.Tech.-CSE -V Sem. 
Uttaranchal Institute of Technology  		Member 
10.  Ms. Niharika Pathani, BBA-III Sem. 
Uttaranchal Institute of Management  		Member 
11.  Ms. Sanskriti Negi, B. Pharm. – V Sem. 
Uttaranchal Institute of Pharmaceutical Sciences  		Member 
12.  Ms. Kritika Singh, B.Sc. (Hons.)-Agriculture-III Sem. 
School of Agriculture  		Member 
13.  Mr. Abhishek Singh, B.Sc.-Biotechnology-III Sem. 
School of Applied & Life Sciences  		Member 
14.  Mr. Shashank Thapa, B.A.-V Sem. 
School of Liberal Arts  		Member 
 15. Ms. Mehak Gupta, BCA-III Sem. 
Uttaranchal School of Computing Sciences  		Member 
16.  Mr. Roshan Singh, BHMCT-V Sem. 
Uttaranchal School of Hotel & Hospitality Management  		Member 
17.  Mr. Rithik Roshan Thakur, B.Sc.-Nursing-VI Sem. 
Uttaranchal College of Nursing  		Member 
18.  Ms. Zia Anshari, BPT-V Sem. 
Uttaranchal College of Health Sciences  		Member 

Scope of University Student Grievance Redressal Cell (SGRC):

Any discontent or dissatisfaction that a student faces or even imagines, when not addressed properly is treated as grievance. Grievance is an upward communication.

The SGRC will address the complaint(s) made by an aggrieved student(s) which were not resolved at Department/College level.

Standard Operating Procedure for Handling Grievance by SGRC:

  • Uttaranchal University took advantage of ICT enhancements and came up with the "Online Grievance Registering and Monitoring System". It is a digital platform for Students to identify and apply for grievances/queries. This platform ensures a time-bound mechanism for redressal of the grievance(s).
  • The complainant needs to register the grievance on the “STUDENT GRIEVANCE REDRESSAL CELL” on the university web site ‘uudoon.in’.
  • On receipt of complaint, the committee shall investigate the case.
  • If required, a hearing with the complainant or clarification from the concerned may be taken.
  • An aggrieved student may appear either in person or authorize a representative to present the case.
  • The USGRC shall submit its report and recommendations to the Registrar of the University.
  • The Registrar would take the decision on the basis of the SGRC recommendations.
  • The decision would be conveyed to the complainant and the respective Dean/Director/Principal relating to the grievance by the Registrar with a copy to SGRC.
  • If the complaint/grievance is found invalid, the complainant and the person against whom the complaint is made, will be informed accordingly and penal action may be taken.
  • The complaint in any case shall be resolved within 15 working days of its receipt.
  • Any student aggrieved by the decision of the SGRC may prefer an appeal (within 15 days from the date of decision) to the Ombudsperson (Email:- ombudsperson@uumail.in) who would precede the case as per UGC regulations.

Click here to UGC e-Samadhaan Portal Link


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